See you at Craft, Hobby & Stitch
Posted on 19 Jan 2009
We are very pleased to confirm our attendance at this year's Craft, Hobby & Stitch show at Birmingham NEC.
You will be able to find us on Stand F03 where you can find out more about what we do and how joining ActSmart could help your business.
3 days of great seminars
As well as having a stand at the show we are also supporting some great seminar presentations which we hope will provide visitors with useful insight and information to take away with them.
Sunday 15th February- "How to recession proof your business"
10.30am and 3.30pm
Dennis Reid is Chairman of Retail Performance Specialists and an internationally renowned speaker. This presentation will cover:
- Understanding the mindset of companies delivering 'WORLD CLASS' sales and service
- Creating a customer journey that delivers the 'wow' factor
- Identifying the gap analysis from where your business is now to where it needs to be
- Identifying and documenting your existing 'Best in Class' skills and behaviours
- Establishing your non negotiable sales and service standards
- Up-skilling your people on the 'Best in Class' skills and behaviours
- Performance coaching to sustain increased sales and service performance
Monday 16th Feburary - "Employment Law Update"
10.30am and 3.30pm
Nick Peach is an Employment Expert with Croner and will be delivering a presentation on some of the most important employment issues for businesses this year, including:
- When does the law affect employers
- Definition of an employee
- Increases in Statutory Holiday Entitlement
- Changes to Immigration, Asylum and Nationality Act
- Changes to sex discrimination & maternity
- 2009 - the new Code of Practice which replaces the Disputes Resolution
- Discipline & Grievance procedures
Tuesday 17th February - "Introducing Retail Detail"
10.30am and 2.15pm
Mark Brown from ActSmart will be introducing Retail Detail, an innovative online learning and skills development tool for retailers and their staff, helping you invest in your people and develop your business at very low cost. You can find out more about Retail Detail here
