How to recession proof your business
Posted on 3 Feb 2009
Dennis Reid will be making a keynote presentation on Sunday 15th February to visitors at this year's Craft, Hobby & Stitch show.
Dennis is a former Olympic coach and an internationally renowned speaker on retail performance. ActSmart have been lucky enough to secure him to make two presentations - 10.30 and 15.30 - on Sunday 15th February at the year's biggest trade event held at Birmingham NEC.
"How to recession proof your business" will include:
- Understanding the mindset of companies that deliver 'WORLD CLASS' sales and service
- Creating a customer journey that delivers the 'wow' factor
- Identifying the gap analysis from where your business is now to where it needs to be
- Identifying and documenting your existing 'Best in Class' skills and behaviours
- Establishing your non negotiable sales and service standards
- Upskilling your people on the 'Best in Class' skills and behaviours
- Performance coaching to sustain increased sales and service performance
In the current economic context this is a "must-see" presentation which will be informative and thought-provoking, delivered by an excellent and entertaining speaker.
ActSmart are supporting three presentations during the course of Craft, Hobby & Stitch - details here
ActSmart will be on Stand F02 for the full duration of the show.
